Ordering Info & Store Policies
Ordering Online & Store Log-in
If you already have a store account,
click here to log in with your user name and password.
Ordering online is simple -- just select the items you want in the online store, then follow the instructions for completing your purchase. At the time of your order, you'll get an estimated total, which may be adjusted a bit once we pack your order and calculate shipping. Orders are usually packed and shipped by day after you place your order (unless I'm on the road teaching).
Ordering by Phone
We're happy to take your order by phone and get to know you a bit while we're at it! Just give us a call:
Monday-Saturday 10 a.m. to 5:00 p.m. Eastern time (we're in New York City).
Since we're small, we might occasionally miss your call (yes, sometimes we have to go to the quilt shop too!), so please leave us your name and phone number and let us know where you are (so we get the time difference right). We'll call you back as soon as we can, and get your order promptly on its way!
Ordering by Email
Send email orders to email@example.com. Please be sure to include your phone number so we can call you back to get your shipping and payment details. DON'T send a credit card number via email -- it isn't secure.
Ordering by Mail
If you want to order with a check or money order, an envelope and a stamp, that's fine with us. Just write out your order and send it to us with your check or money order.
Please make checks/money orders payable and send mail orders to:
RaNae Merrill Quilt Design
370 West 118th Street
New York, NY 10026
We'll ship your order as soon as your check has cleared, usually within 3-4 days of receiving it. (Money orders will speed up your order a bit and international funds will take a little longer.) Please note that all payments via check or money order must be in U.S. funds.
We process online orders through PayPal. However, if you'd like to pay directly through PayPal, use this address: firstname.lastname@example.org
If you are a store owner or other retailer, please contact us for wholesale purchasing information. We will need your business name, full address and phone number, website address, federal tax I.D. number and a resale certificate.
USA Orders: We usually ship via U.S. Postal Service Priority Mail. We can ship to P.O. boxes.
International Orders: Yes, we do ship outside the U.S.A. Please note that international customers are responsible for all customs fees and tariffs, and under no circumstances will we be less than truthful about the contents or value of the shipment.
Shipping Costs: When you place your order an estimated shipping/handling price is included, based on the total price of your order. Estimated shipping/handling costs are based on Domestic and International U.S. Postal Service Flat Rate envelope/box prices. If the size and weight of your package allow us to ship in a lower Priority Mail category, we will refund the difference between the categories. For international orders, we generally do not ship via First Class International Package rate, because this type of mail requires special packaging and a trip to the post office, which involves considerable time and expense.
Processing & Shipping Time: Credit card orders are usually shipped within 1 business day of receipt. Orders placed by check are shipped as soon as the check has cleared. Domestic Priority Mail usually arrives within 2-3 days of shipping. International Priority Mail usually arrives within 7-10 days of shipping. (Published U.S. Postal Service times.)
If you are not sure if a fabric is the right color, send a self-addressed, stamped envelope to the address above, and we will send you a swatch. Be sure to tell us the style number and color name of the fabric, so we send you the right one!
Returns & Workshop Cancellations
Returns are for store credit only, under the following conditions:
Tools may be returned if they are in new condition and in the original packaging.
Foundation materials may be returned if the packaging has not been opened.
Books, patterns, kits and cut fabric may not be returned.
Online classes: Registration fees are refundable up to the start of the class.
Once the class has begun, no refunds will be given.
In-Person Workshops: Please refer to the Date Reservation and the Contract for the cancellation policy.